2017-11-09 222 views
Support > FAQ
  • 1. How to Reset the Date and Time(Two Methods)?

    Right click the mouse on the screen → Left clcik “System Setup” → Date and Time, enter the “Date and Time” interface:
    A: Sync Internet
    Turn on  Automatically set time, synchronize with internet time.(NVR must connect to the internet first).
    B: Manual settings
    Turn off  Automatically set time, then left click “Date” or “Time” to reset Date or Time.



  • 2. How to set or modify the NVR password?

    Right click the mouse on the screen → Left click “System Setup” → Account/APP, enter the “Download The App” interface, left click “Modify Password”, then input old Password and new Password(6-19 characters). Finally, be sure to left click “Save changes”.
    Tip: If the password is set for the first time, the old password remains blank, don't input any characters. 



    Tip: If you’ve modified the password of NVR as above, please update it on the EseeCloud APP/CMS, otherwise you will not be able to view camera on EseeCloud APP/CMS.




  • 3. How to Reset the NVR Password if You Forget It?

    1. Click Log In on the pop-up password Login box.
    2. System will prompt “Wrong password!”,  don’t click “Forgot password” and “Ok” button at this step. Then move the mouse cursor to the area outside the login box, quick click left mouse and right mouse alternately at least 12 times until you see “Reset password” interface.


    3. Input your new password on Reset password interfece, then left click OK button.
    4. After resetting the password, enter the new password again in the login box to log in to the system.


  • 4. How to Connect NVR to Internet via WiFi?

    You can set up or modify wireless Internet access here.
    Note: It’s better to use a stable wireless internet, such as your home WiFi. If you use a mobile WiFi, you may not be able to remote view the cameras when you leave your Cromorc camera system.  
    Right click the mouse on the screen → Left click “Network”, enter the “Network Setup” interface:
    1. Left click Connection to router(wireless)
    2. Turn on Open option
    3. Left click Select Wi-Fi network
    4. Left click to select your WiFi name
    5. Input WiFi Password(Up to 20 characters) 
    6. Left click Save Changes
    7. Wait to show WiFi connection successful. Network status: Healthy Network 



  • 5. How to set the camera Night Vision mode?

    The camera has built-in spotlights. You can set the Night vision mode to turn on/off the spotlights as below steps:

    Left click the “Image Setting” icon in the lower left corner of the corresponding camera image, then set the Night vision mode.



    Night vision mode recommendation:

    ● Set Smart mode if spotlight function is needed.
    ● Set Infrared mode if spotlight function is NOT needed.


    Tips:

    A: The camera spotlights last for about 20 seconds in Smart mode.
    B: The spotlights will not turn on in any mode during the day(bright environment).
    C: Only in the “Full color” and “Smart” mode, the spotlights will turn on at night.
    D: To use “Smart mode”, intelligent detection must be turned on.
    E: Battery camera only has full color and infrared modes.




  • 6. How to talk with the camera on NVR?

    The NVR has a built-in loudspeaker and microphone, you can listen to the live audio or the recorded audio of a camera, and can talk with the person in front of the camera on NVR.


    Listen to the live audio of a camera

    Left click the “sound” icon to turn on the audio in the lower left corner of the corresponding camera image. Then you will hear the sound from the camera.


    Talk with the camera on NVR(Only for G series NVR)

    Note: A/B/D/E model NVR no built-in microphone, so it can’t talk with camera on NVR. Only G model NVR supports talking with camera on NVR.


    1. Left click the “Microphone” icon in the lower left corner of the corresponding camera image to enter Talking interface. Then you can talk with the camera.

    2. Left click “Hang up” button after finishing the conversation.



    Tips:
    1. All cameras’ audio can be turned off at the same time, but only one camera’ audio can be turned on at a time.
    2. It is commended to turn off  the cameras’ audio which close to the NVR, otherwise the NVR speaker may have noise due to interference.
    3. If you need to adjust the volume of the audio output, left click on the sound icon in the bottom right corner of the screen,  then adjust the volume slider to adjust the volume level.





  • 7. How to Upgrade the System Firmware?

    If your system firmware doesn't work properly, please find your system version in General Setup interface and email it to us to check newer available version.
    Step A: Copy the firmware to the root directory of your USB flash disk(Fat32 format)


    Step B: Right click the mouse on the screen →Left click "System Setup"→General Setup→Firmware upgrade →USB upgrade.
    Step C: The system prompts to insert the USB flash disk within 1 minute, then unplug the mouse and plug in the USB flash disk.


  • 8. How to flip the camera's image?

    If your camera image is flipped, you need to adjust the flipped image.
    1. Left click "Image Setting" icon in the lower left corner of the corresponding camera image.
    2. Left click "Image flip" icon.


  • 9. How to Set the Privacy Area of the Camera Image?

    Certain areas may need to be excluded from the image, you can set privacy areas.

    1. Left click “Image Setting” icon in the lower left corner of the corresponding camera image.

    2. Left click “Privacy Area” icon. 

    3. Drag the left mouse to draw private area with blue block.


    Note:
    1. Press the right mouse button to pop up the menu, right click the mouse again to exit the menu. 
    2. No privacy zone is set by default.
    3. A camera can be set up to four privacy blocking areas. The fifth setting will clear the earliest setting.

  • 10. How to playback video on NVR?

    Tip:  Make sure that the NVR is properly connected to Hard Drive(HDD).

    Right click the mouse on the screen then left click “Playback” on the Menu Bar, enter the “Playback” interface.

    Playback(Default)

    1. Left click Playback

    2. Select the date

    3. Check the channel
    4. Select the Recording mode humanoid detection.


    Playback Area:
    A: Display the timeline by 24Hour, 1Hour or 30minutes.
    B: Timeline: Gray indicates continuous recording, orange indicates event recording.
    C: Play in full screen.
    D: Switch to 1 screen or split screen playback.
    E: Turn on the sound of the NVR speaker.
    F: Pause / Play / Fast Forward(x2, x4, x8 speed).
    G: The mouse cursor can move freely on the timeline to locate a certain point in time.
    H: Display recorded videos based on Event or Continuous recording mode.
    I:Export Video, Download video to your USB flash disk. (Refer to page 22).
    Tip: The NVR supports to playback up to 2 cameras at the same time.




    Al Playback(Only plays videos of Humanoid Detection)

    ● AI playback only plays videos of humanoid detection, please follow page 29 to turn on

    1. Left click AI Playback.
    2. Select the date.
    3. Select the channel (Only one channel can be selected at a time).
    4. Left click the thumbnail at the bottom to play the video.

    5. You can also left click the “All records” icon. Then select the corresponding time period of the video to playback.




  • 11. How to export video?

    1. Select Playback or AI Playback
    2. Select the date
    3. Select the channel

    4. Check event and continuous

    5. Click on the image of the corresponding camera

    6. On the timeline, move the mouse cursor to the time point where you want to download the video
    7. Left click Export Video
    8. Left click Export button, the system will prompt you to plug in the USB flash disk within 1 minute, then you can unplug the mouse and plug in the USB flash disk.




    ●  USB Flash disk must be in FAT32 format, supports maximum capacity 128Gb.
    ●  Only one video can be downloaded at a time, video duration up to one hour.
    ●  Recommend to use VLC media player to play the backup videos.

  • 12. How to add more camera to NVR?

    1.Place the add-on camera within approximately 3ft of the NVR, then power on the camera and NVR, press and hold the camera “Reset” button for 6-8 seconds to reset the camera.


    2. Log in to NVR, move the mouse to a blank image area, then left click the “+” button, or left click the “+” button in the shortcut button bar at the bottom of the screen.


    3. Left click “Continue” to start searching for cameras.


    4. After about one minute, the successfully added camera will be displayed in the list on the right, with an IP address starting with 172 and a status indicating "Connect success".

  • 13. Camera Management

    Right click the mouse on the screen, left click “Camera”, enter “Camera Setup” interface, the left list allows you to edit and preview camera function information. You can set camera functions in the list on the right.

    1. Left click to select the corresponding camera channel, “Edit” and “Delete” icons will appear, left click “Edit” icon to rename the camera. The camera name is displayed in the upper left corner of the camera image.  
    2. Left click “Delete” icon, you can delete this camera from NVR.
    3. Display the recording mode of the corresponding camera.
    4. Display whether intelligent detection is enabled.
    5. Display the alarm mode of the camera.
    6. You can enable regular update screen, regularly update the screen of the battery powered camera when it enters sleep mode.(For battery camera)
    7. Upgrade the camera firmware online or via USB Upgrade.

    8. Add new camera to NVR, or re-add the deleted camera to NVR again.
    9. Set camera function, please refer to related detailed contents of other pages.
    10.  Copy camera setting: Copy the similar settings to other cameras. After selecting the target channel, click the apply button.

  • 14. How to extend the camera signal?

    Wireless connection is easy and convenient, but it will decrease when going through some obstacles. Some methods can be applied to bypass obstacles and extend wireless range.

    Tip: Battery camera does not support the repeater function.


    A. Auto Repeater

    Right click the mouse on the screen, left click “Network”, enter the Network interface, then left click “Camera Repeater”.

    Turn on “Auto Repeater”, the system will automatically set a camera with a stronger signal as a repeater for a camera with a weak signal. Click “Save changes”.


    B. Use Wireless Repeater(not included) to extend wireless signal distance

    C. Adjust WiFi channel to avoid signal interference

    Right click the mouse on the screen, left click “Network”, enter the Network interface, then left click “Camera Wireless Network”, choose “FCC” for the Region. Left lick “Adaptive channel” to adjust best WiFi channel to reduce signal interference.


  • 15. Recording Mode
    Right click the mouse on the screen, left click “Camera” , enter the Camera Setup interface.
    1. Left click to select the corresponding camera channel.
    2. Left click ”Recording mode”
    3. Choose one recording mode.
    4. Left click “Save Changes”.


    Three recording modes:

       Continuous Recording: 24/7 continuous recording.(Recommended)
                 Event Recording: Only record when detect an event, saving storage space.
        Customize Recording: Different recording mode can be set for different time periods.


    For example, the following steps are to set the continuous recording from 08:00:00 to 18:59:59, with the remaining time for event recording. One color block represents one hour, continuous recording shows blue blocks, event recording shows red blocks.


    1. Left click reset button
    2. Left click Continuous button
    3. Select the block of the corresponding time
    4. Left click Event button
    5. Select the block of the corresponding time
    6. Left click Save Changes