2017-11-09 222 views
Support > FAQ
  • 1. How to Download and Install APP?

    Download APP: Eseecloud(IP ProVR Cam )

    Method 1:

    Scan the QR-Code below to find the free mobile APP, suitable for IOS and Android.












    Method 2:

    Search Eseecloud"(IP Pro, VR Cam)" on APP store or Google play to find it.

    APP Store: Click here

    Google play:Click here






















  • 2. How to Register an account on EseeCloud?

    Step: Click Register → Input your email or cellphone nubmer → Click Confirm → Input verification code → Input your Password → Click Confirm.



    TIPS:
    1. This APP account is only for APP login, please distinguish it from NVR System account.
    2. Click “Forget password?” to retrieve new password if you forget your APP account password.

  • 3. How to Add the NVR System to your APP device list?

    TIPS:  How to find the Cloud ID or ID QR code?
    Cloud ID: on the lower right corner of the screen.
    Cloud ID QR Code: in NVR menu bar “System Setup” → “Network Setup”.

    1:  Scan QR code to add ID(Method A)

    Run APP IP Pro(VR Cam, EseeCloud), click “+”  →  Scan QR code to add ID → After successful scanning, click “Add” → Set device name, click “Confirm” → Added successfully, click “Complete”.


    2:  Add ID manually(Method B)



    NOTE: The Username and Password here should be the same ones used to login to the NVR system. If you have reset the Username and Password of NVR, please update them on the APP accordingly. Otherwise, cameras can not be viewed on APP remotely any more. As shown below to update password:



    Make sure your NVR is connected to router(internet) to view camera on APP.


  • 4. How to Set APP Alarm Push on Mobile Phone?

    1.  NVR setting:

    Right click mouse on the screen, left click mouse System setup on the Menu Bar, enter the System Setup interface. Then operate in the following order:

    1. Left click Channel Setup

    2. Left click Video Detection

    3. Check the Enable check box, and select the camera channel

    4. Check the APP Alarm check box

    5. Left click Apply or OK


    APP setting:

    Login APP with the registered account. Then operate in the following order:




    TIPS: Make sure turn on the Allow Notifications of APP in the setting of your mobile phone, then your mobile phone will receive a banner notification when the motion detection is triggered.  Take iphone for example:


    Make sure your NVR is connected to router(internet) for APP ararm push.


  • 5. How to Set One-Way Audio on the APP?

    Click the sound icon to turn on the audio, then click on the camera image box to has a purple frame as a selected channel and listen to the audio.

    Note: The camera does not have a speaker, so two-way intercom is not supported. It only supports one-way audio monitoring and recording.


    Make sure your NVR is connected to router(internet) to view camera on APP.


  • 6. How to Set Two-Way Audio on the APP?

    Two-way Audio on the APP:

    Two-way Audio function is only available for the following camera types


    1. Listen Audio on the APP

    Click the sound icon to turn on the audio, then click on the camera image box to has a purple frame as a selected channel and listen to the audio.


    2. Talk to Camera on the APP

    ①. Click the “Microphone”  button to enter the chat screen.
    ②. Press and hold the “Press to talk” button to talk with camera.
    ③. Click the “Hang up” button after finishing the conversation.


    NOTE: Only one user can use the microphone to talk to the camera at a time.