2017-11-09 222 views
Support > FAQ
  • 1. How to download and install APP?

    Download APP “EseeCloud(IP Pro,VR Cam)” 

    Method 1:

    Scan the QR-Code below to find the free mobile APP, suitable for IOS and Android.












    Method 2:

    Search Eseecloud"(IP Pro, VR Cam)" on APP store or Google play to find it.

    APP Store: Click here

    Google play:Click here






















  • 2. How to register an EseeCloud account?

    1. Run EseeCloud then click “Register”. 
    2. Enter mobile phone number or email, check “Have read and agree to the following”, 
        click “Register”. 
    3. Input verification code and set your password, click “Confirm”. 



    TIPS:
    1. This APP account can be used for both APP and CMS login.
    2. Click “Forget password?” to retrieve new password if you forget your APP account password.

  • 3. How to Add Camera to the EseeCloud APP?

    A: Put your camera and mobile  phone close to the router.  And power on your camera. 



    B: Press and hold the camera reset button for 6-8 seconds to reset the camera.

    C: Log in to the EseeCloud APP.

    C-1. Click “Add smart device” to enter “Add Device” interface.
    C-2. Click “Camera scan code to add”.


    C-3. Check box “Device light is blinking”, then click “Next”.
    C-4. Input your WiFi name and password, then click “Next”. 



    5. Align the QR code with the camera lens 15-25cm(6 - 10 inches), and wait for the 
        camera to make a prompt voice “ding…ding”, then click“Hear the prompt tone”.
    6. Connecting the device. 
    7. The device is added successfully. Set the device name then click “Finish”. 


  • 4. How to Add Camera to Camera System(NVR)?

    The camera can be added to the Cromorc camera system or used alone with APP. 

    Note: Make sure your NVR is connected to the same router(Internet) of the camera for Wireless Add.

      Place the camera within approximately 3ft of the NVR, then power on the camera and NVR, press and hold the camera “Reset” button for 6-8 seconds to reset the camera.


     Log in to NVR, the Cromorc camera system has two different types of User Interfaces, please select User Interface A or User Interface B based on your system for operation.


    NVR User Interface A:
    1. Move the mouse to a blank image area, then left click the “+” button, or left click the “+” button in the shortcut button bar at the bottom of the screen.


    2. Left click “Continue” to start searching for cameras.


    3. After about one minute, the successfully added camera will be displayed in the list on the right, with an IP address starting with 172 and a status indicating "Connect success".


    NVR User Interface B:
    1. Right click the mouse on the screen, then left click “Wireless Add”.
    2. After about one minute, a indicating "Added successfully" on the left, the successfully added camera will be displayed in the list on the right with an IP address starting with 172. Then left click “Exit”.


  • 5. How to Add Camera to CMS(PC)?

    Get CMS software: EseeCloud

    ● Please email us to get the latest version of free CMS software: EseeCloud. Then install it on your PC.
    ● CMS Download: http://www.cromorc.com/download

    Log in to the CMS with EseeCloud APP accountThe camera system that has been added to the APP will be synchronized with CMS.






  • 6. How to Share Camera to Family or Friend?

    A camera system can only be added to one main APP account, but you can share the camera system to your family or friend. Click the Share icon to enter share interface:
    1. Choose “Share Permissions” and set the valid time of share QR-code, click “Confirm”.
    2. The sharee needs to download EseeCloud APP and register an account and then scan the QR-code on “QR code scanning” interface.


  • 7. How to Playback and Download Video on EseeCloud?

    ● You need to insert a TF card or purchase cloud service first to watch camera record.
    ● When the TF card is full, system will cycle record and overwrite from earliest content.
     


    Playback interface


    Grey Block: Timing video recording: the camera records in a set period of time.

    Orange Block: Smart detection recording: recording when the camera detects the moving object.
    White Block:  No video recording: the camera is not recording.



    Download video to your Phone Album


    Allow EseeCloud to write to your photo album: 
    Enter EseeCloud APP → Me → System authority settings → Album permissions → Photos, select “All Photos”.


    Click Download button to enter the “TF cara video download” interface: 
    1. Select the video(s) according to your needs.
    2. Click “Download” button.
    3. Click “Download progress” to display download progress.


  • 8. Live View Interface

    Click the image box on the APP main interface to enter the “Live View Interface”. 


    13.More:




  • 9. How to use PTZ control?

    PTZ Control

    Click the image box on the APP main interface, enter Live View Interface. Press and hold or click one directional indicator to control the direction of the camera and adjust the monitoring area.


  • 10. How to Set preset position?

    Preset position: Save specified view position which you need to monitor frequently. Then you can quickly point the lens to the preset position.
    Home position: The first preset position is the the guard position. The camera will automatically return to this position after rotating with motion tracking.


    1. Adjust the camera view position you want, click “Frequently Viewed Location”.1. Adjust the camera view position you want, click “Preset”.
    2. Click “ + ” button. 
    3. Edit a name for the preset position, click “Confirm”.
        ● Repeat steps 1-3 you can add multiple preset positions.
    4. You can click on the corresponding picture to quickly recall the saved preset position.
    5. Click the Edit button to edit(delete) the preset position. 

  • 11. How to Set Auto Cruise?

    Step 1: On APP main interface, click “ …  ” → “Settings” → “PTZ control” → Cruise mode Choose one of the cruise modes.

    Panoramic cruise: Fixed cruising trajectory, horizontal all-round care.
    Preset position cruise: Requires more than two preset positions to be used normally.




    Step 2: Back to Live View interface, click “More” → Click “Cruise” to turn on/off “Auto cruise”.


    Tips: 

    ● The ongoing Auto Cruise will stop when you click on the PTZ control wheel. 
    ● If "Auto Cruise" and “Automatic tracking" are turned on simultaneously, automatic tracking will not work.


  • 12. Motion Detection Alert

    You can set Humanoid detection and Mobile tracking on the interface.



    Motion detection period

    ● The camera detects 24 hours by default. You can choose from three prepared plans, also can customize the detection time period.
    ● Blue block indicates the time period for which an detection is allowed.


    Motion detection area setting

    You can set the motion detection area or cordon to reduce unwanted alarm message.

    ● Area mode: If there is an object moving in the detection area, the intelligent detection alarm will be triggered. The default is all selected, which means that all areas are
    detection areas. You can click “Empty” to clear and then re-edit the detection area.

    ● Cordon mode: when a moving object touches the cordon, an intelligent detection alarm will be triggered. One or more cordons can be drawn.


    Siren setting

    When the camera triggers motion detection, it will make an alarm sound. You can choose the default one, or you can record the alarm sound by yourself (10 seconds in length).


  • 13. Recording setting

    On APP main interface, click “ ” → “Settings” → “Recording setting”. 

  • 14. Night Vision Mode(Floodlight Control)

    On APP main interface, click “” → “Settings” → “Picture settings”.

    Night Vision Mode Settings
    ● Smart night vision(Recommended)
    When motion detection is triggered, the floodlight will automacially turned on in low light.

    ● Full color night vision
    When the ambient light is insuffcient, the
    floodlight always turn on.

    ● Infrared night vision
    According to bright light or low light environment,
    infrared light automatically switches.
    The floodlight won't be turned on.

    ● Infrared always on
    Infrared light works day and night.

    ● Infrared always off
    Infrared light does’t work day and night.


    Floodlight Control



    Tips:
    ● To use Smart night vision mode, smart detection must be turned on.
    ●  If you want to turn off the floodlight, please select Infrared night vision mode.


  • 15. How to Set Privacy Area?
    Set the privacy area, then the related image area will be covered with color boxes.
    On APP main interface, click “” → “Settings” → “Picture settings” → “Privacy area”.
    ● Click “+” to add new privacy area. Up to 4 privacy zones can be set.
    ● Click “Edit” to edit the privacy area or delete the privacy area.